Join SAP SuccessFactors Smart HR Solutions Help Desk
Implementation and support of all SAP SuccessFactors
modules by the team with 10+ years of experience.
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issues with a low
priority level.
issues and small change requests.
settings extension
and user trainings.
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You will be pleased to be our client if:
You have
SAP SuccessFactors
solution implemented
You need a prompt
response to your issue
within 60 minutes*
You are looking
for an expert consultation
for your support
You are looking
for a reasonable and flexible
price starting from
$1 500*
You want to work with people you know rather than meet a new support team member every time you call in
Request priority levels
An incident is assigned a Very High priority if it has a very serious impact on the normal conduct of business operations, has a significant impact on the company's operations and could cause serious damage.
As a rule, the reasons are the following:
- complete loss of the system;
- inoperability of the central functions of the SAP-system in the productive system of the Customer.
An incident is assigned a High priority if it significantly complicates business operations and prevents the completion of necessary tasks. It can be caused by inoperable or malfunctioning functions in the SAP software that are necessary to conduct business operations and perform tasks in a specific situation.
Such an Incident requires immediate intervention, since a violation can lead to a serious disruption of the entire flow of production business processes.
An incident is assigned a Medium priority if it affects the normal conduct of business operations. The reasons for such problems may be incorrect operation or inoperability of the functions of the SAP system.
An incident is assigned a priority of Low if the issue has little or no impact on the normal conduct of business operations. The reasons for such problems may be inoperability or incorrect operation of rarely or irregularly used functions of the SAP system.
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Smart HR Solutions
Help Desk -
One team, One Process
How to start working with us?
Relationship with SAP
50+ completed projects SAP SF
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Since 2013, we have been successfully developing the
direction of automation, applying the accumulated
experience in building effective HR processes -
In 2016 we were recognized as the best SAP cloud partner of the year in the CIS
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In 2017 we received the Grand Prix "HR Consultant of the Year" in the XVIII Summit of HR Directors for the implementation of SAP SuccessFactors.
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Since 2018 we are a Cloud Focus Partner
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In 2019 we won the SAP Quality Award in the Business Transformation nomination in Central Eastern Europe for a project with METINVEST Holding.
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Since 2020 we have 4 consultants with SAP Professional Certificates in different modules.
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Since 2020, we have been holding the status of the only advisory partner in the CIS for the implementation of the Qualtrics engagement management solution.
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In 2020, Smart HR Solutions and POLUS became silver winners of the SAP Value Award in the CIS in the People are the Most Valuable Capital nomination for a project to improve the transparency of performance management processes.
Official Technical
Support Center
Frequently Asked Questions
Why clients choose Smart HR Solutions?
SuccessFactors skills and expertiseOur company holds a leading position in the market.-
Cross-Module ExpertiseOur team has a diverse experience in different modules and complex solutions. They can help keep your system in the most effective state according to your entire business processes.
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Issue Resolution TransparencyYou have your own access to our Jira where you can get all the information on your ticket processing from start to finish with a complete visibility on how your support hours were spent.
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Diverse Support PlansChoose a support pack that suits your specific demands. Pay for the number of hours that will meet your requirements when you need it.
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Integration ExpertiseSuccessFactors as a system of records feeds all your other systems, therefore integrations can become complicated. Having experienced technical resources allocated to assist you with all integrations is important as failures to integrate might have a significant impact. Our team has a lot of experience of integration with different external systems and websites. Moreover, we've developed our own extension for the advanced SAP SuccessFactors integration with the career sites. Our team has a lot of experience of integration with different external systems and websites. Moreover, we've developed our own extension for the advanced SAP SuccessFactors integration with the career sites.
Companies that trust us
Our key team members
Contact us
An incident is assigned a High priority if it significantly complicates business operations and prevents the completion of necessary tasks. It can be caused by inoperable or malfunctioning functions in the SAP software that are necessary to conduct business operations and perform tasks in a specific situation.
Such an Incident requires immediate intervention, since a violation can lead to a serious disruption of the entire flow of production business processes.
An incident is assigned a High priority if it significantly complicates business operations and prevents the completion of necessary tasks. It can be caused by inoperable or malfunctioning functions in the SAP software that are necessary to conduct business operations and perform tasks in a specific situation.
Such an Incident requires immediate intervention, since a violation can lead to a serious disruption of the entire flow of production business processes.
An incident is assigned a High priority if it significantly complicates business operations and prevents the completion of necessary tasks. It can be caused by inoperable or malfunctioning functions in the SAP software that are necessary to conduct business operations and perform tasks in a specific situation.
Such an Incident requires immediate intervention, since a violation can lead to a serious disruption of the entire flow of production business processes.
An incident is assigned a High priority if it significantly complicates business operations and prevents the completion of necessary tasks. It can be caused by inoperable or malfunctioning functions in the SAP software that are necessary to conduct business operations and perform tasks in a specific situation.
Such an Incident requires immediate intervention, since a violation can lead to a serious disruption of the entire flow of production business processes.